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Frequently Asked Questions
Common questions about ordering, shipping, COAs, and storage. Can't find what you're looking for? Contact support.
Browse the catalog, add products to your cart, and check out. You will need an account to place an order — you can create one at checkout in a few seconds. Before your order is submitted you will be asked to confirm you are at least 18 and that the products are for laboratory research use only.
Major credit and debit cards, plus crypto (BTC, ETH, USDC, USDT). Bank transfer is available for bulk orders — contact us first.
Yes — within 1 hour of placing the order, before it enters fulfillment. Email support to request a change.
Orders are processed and dispatched within 1–2 business days, Monday to Friday. Transit after that is 3–5 business days on Standard, 2 on Two Day, and the next business day on Overnight. Tracking is emailed as soon as the parcel leaves.
A tracking link is emailed when your order is dispatched. You can also see order status under My Account → Orders. If you cannot find the email, contact support and we will resend it.
We currently ship within the United States only.
Sealed in a temperature-controlled envelope with a cold pack. Vials are individually padded.
Every product is tested to ≥99% purity by HPLC. Each batch ships with a Certificate of Analysis available on the product page and in /lab-results/.
Lyophilized peptides: -20°C, desiccated. Reconstituted peptides: 2–8°C (refrigerated), away from light, used within 30 days.
24 months from the lot analysis date when stored as recommended.
Sterile water containing 0.9% benzyl alcohol. The benzyl alcohol inhibits bacterial growth, allowing safe multi-dose use of reconstituted research peptides.
Yes — every batch is independently tested by a third-party lab. The COA is published in /lab-results/ before any unit ships.
Visit /lab-results/ to see every COA, or open any product page and scroll to the Certificates of Analysis section.
Synthesized in the United States.
Because these are research chemicals, all sales are final once an order ships. If a package arrives damaged or goes missing in transit, we re-ship it at no cost. Full terms are in the Refund Policy in the footer.
Use the form on /contact/ or email the address listed in the footer. We reply within 1 business day.
Yes — contact us with your volume estimate and we'll send you a quote.